Pre-contractual information / General conditions of use of the website

1 – Objective

This document sets out the pre-contractual information relating to contracts concluded remotely on the website www.berryadvisor.com

Berry Advisor reserves the right to freely modify this pre-contractual information in order to adapt it to applicable legislation, without the need for any prior notice.

Browsing the website www.berryadvisor.com, its subdomains and sub-websites, as well as purchasing any product at those addresses, presupposes acceptance of this information and General Conditions of Use contained on this page.

Online sales are valid and applicable anywhere in the world.

2 – Conditions of use of www.berryadvisor.com

The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities that are contrary to the law, morality and good customs, or the rights and interests of third parties.

The website www.berryadvisor.com may contain links to other websites, which may contain useful information/tools for its users. These general terms and conditions do not apply to third-party websites. Therefore, if you visit another website redirected from our website, you should read its privacy policy.

3 – Amendment of these Conditions

Berry Advisor reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of the website, its services, and the general terms and conditions of use, except for contracts already concluded and in force. These modifications will serve to improve the website, simultaneously improving the services offered to the website user. If the user does not agree with the changes, they may terminate the contract.

4 – Intellectual property

All content and information contained in www.berryadvisor.com and its subdomains are the property of Berry Advisor and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained on that website is subject to its prior authorization in this regard.

5 – Product and Price Information

5.2 Pricing Information

The retail prices indicated on www.berryadvisor.com and its subdomains are shown in euros.

Shipping costs are the responsibility of the user and buyer and are added to the total value of the selected products. The user will be informed of these charges before confirming their order and completing the purchase process. Berry Advisor reserves the right to change prices at any time. However, Berry Advisor undertakes to apply the rates and prices indicated at the time of placing the purchase order.

In the event of a computer, manual, technical or any other error that causes a substantial change not foreseen by Berry Advisor in the retail price, such that it becomes exorbitant or manifestly ridiculous, the purchase order will be considered invalid and cancelled.

The prices and products available at www.berryadvisor.com are only valid for purchase orders placed through www.berryadvisor.com and may not coincide with other physical stores, except for promotions expressly indicated online.

6 – Responsibility

Berry Advisor is not responsible for any losses arising from any computer viruses or any other situations beyond its control that prevent access to and correct operation of the www.berryadvisor.com domain or the services provided therein.

7.1 – Personal data policy

7.2 Who is responsible for processing the Customer’s personal data?

The data controller is Berry Advisor.

7.3 What data is processed by Berry Advisor?

Berry Advisor processes the following personal data: name, email, tax number and address, telephone number, date of birth and IBAN.

7.4 What does Berry Advisor need the Client’s personal data for?

The personal data referred to above are processed for the purposes of authentication, issuing the invoice and handling the home delivery process.

Personal data will also be used to identify potential consumer preferences, including profile creation, based on the history of remote purchases and consumption associated with the Berry Advisor program. Predicting consumer preferences and identifying profiles is used to develop personalized marketing campaigns, optimize the range of products available online, and provide advance notice of campaigns that are likely to be of interest to the customer. These campaigns may be automatically assigned and communicated by Berry Advisor. Berry Advisor requests the customer’s consent to carry out this processing. The customer may revoke their consent at any time.

7.5 To whom does Berry Advisor transmit your personal data?

Berry Advisor only transmits your personal data to the Tax Authority, companies contracted for home delivery, technical assistance, or financial institutions. Your contact details may be transmitted to digital marketing partners for the purpose of promoting Berry Advisor’s marketing initiatives. In the case of purchases from partners, in which Berry Advisor acts as an intermediary, your personal data is transmitted to the companies that sell the items purchased by you.

7.6 How does Berry Advisor communicate campaigns, offers, or benefits to the customer?

Campaigns, offers, or benefits are communicated via phone calls, SMS, email, or other digital platforms, and customers are informed how to unsubscribe. Campaigns, offers, or benefits may also be visible in-store or online at www.berryadvisor.com.

7.7 What is the retention period for the Customer’s personal data?

Berry Advisor will delete the client’s personal data after a period of 10 years, which is the period for retaining documents for tax purposes, as well as the reasonable useful life of the equipment. The data will also be deleted within one month of the client expressing their intention to cancel. In this case, Berry Advisor will only retain transaction data for tax purposes.

7.8 What are the Customer’s rights and how can they exercise them?

As a rule, the customer has the following rights in terms of personal data protection: right of access, right of rectification, right of erasure, right to restriction of processing, right to portability, right to object.

For more information, consult our website’s privacy policy.

8 – Applicable legislation

These general conditions and all contracts that may be concluded under them are governed by Portuguese law.

9 – Alternative Dispute Resolution

In case of dispute, the consumer can resort to a Consumer Dispute Resolution Entity:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Faculty of Law of the New University of Lisbon – Campolide Campus

www.arbitragemdeconsumo.org

CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Center

Nest of Companies Building – Estrada da Penha 8005-131 Faro

www.consumidoronline.pt

Consumer Conflict Arbitration Center of the District of Coimbra

Fernão Magalhães Avenue, No. 240, 1st

3000-172 Coimbra

www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center

Douradores Street, 116, 2nd

1100-207 Lisbon

www.centroarbitragemlisboa.pt

Contracts concluded in the Autonomous Region of Madeira

Rua da Figueira Preta, No. 10, 3rd floor

9050-014 Funchal

centroarbitragem.sras@gov-madeira.pt

Porto Consumer Information and Arbitration Center

Damião de Góis Street, 31 – Store 6

4050-225 Porto

www.cicap.pt

Ave Valley Consumer Conflict Arbitration Center

Captain Alfredo Guimarães Street, No. 1

4800-019 Guimarães

www.triave.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

BRAGA: Rua D Afonso Henriques, nº 1 (Ed. Sé Parish Council)

4700 – 030 Braga

VIANA DO CASTELO: Rocha Paris Avenue, No. 103 (Vila Rosa Building)

4900 – 394 Viana do Castelo

www.ciab.pt

In the event of an online consumer dispute, consumers can use an online dispute resolution (OLR) system, the ODR Platform (online dispute resolution), which is competent to resolve disputes relating to contractual obligations arising from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution for online sales or service contracts here. For Complaints and Claims – visit the Consumer Portal (www.consumidor.pt)